If you have having problems, Internet Explorer users can try right clicking the video and chose "save as." Netscape users can try to right click and choose "Save Link Target As." Save the video to place where you can find it on your hard drive or desktop. When the video is download, just double click the file. Windows NT and Windows 95 users cannot install the latest version of Windows Media Player. However; you can install Media Player 6.4 and install this update, if you have sound with no video or vice versa. If you are still have problems, please feel free to contact us.